How-To

           Watch video.  Inserting a thermal paper rollOpen the printer's cover by pushing the lever on the right side away from you and lifting the cover.Insert the paper roll so the end feeds from the bottom of the roll, as shown in... Read More

The facility code of a proximity key fob or key card is a 3-digit number that is programmed into a fob/card but is not printed on the fob/card.The facility code is printed on the box or plastic bag that the key fobs/cards were shipped in. Facility... Read More

The Open Gate button in Gatekeeper, when clicked, unlocks the door for one single entry.     For convenience you may also place this Open Gate button in Gym Assistant, on the bottom right hand corner.      Follow these instructions:  - In... Read More

When members scan in either at the door or at a desk scanner, their information automatically appear in Gym Assistant to display the members' check-in status. Should you need to pause these check-ins from popping up in Gym Assistant in order to... Read More

Deleted members are available to recover (to add back into Gym Assistant) for 30 days from the date of deletion. On the menu bar click Utilities/ Special Features/ Recover Member from Backup.A list of your backups will be listed. Select a backup... Read More

Fastest method: On your keyboard hold down the “Ctrl” key then press the “F” keyThis will open up the dialog box below. Enter a phone number or email address then click OK.The member associated with the information entered will appear on the... Read More

Word is an excellent editor, but the HTML output by Word is bloated with extra information that typically causes problems for our editor and email engine. By following the steps outlined below you can convert a Word document to clean HTML that should... Read More

This article explains how to renumber all member records in your database. Why would you do this? If you already have preprinted barcode #s that you purchased before Gym Assistant then you may need to shift your membership #s to a range that will not... Read More